FULLERTON HEALTHCARE GROUP PTE LIMITED
Fullerton Health is a leading provider of corporate healthcare solutions in Asia Pacific with more than 198 fully-owned clinics, almost 2,000 employees including more than 1,400 healthcare professionals and six call centres across five countries. As a fully integrated healthcare organisation, Fullerton Health provides enterprise healthcare services such as occupational health services, primary care services, executive health screening and medical benefits management services, and speciality services such as medical assistance & evacuation services, medical specialist services, medical diagnostic imaging services and physiotherapy.
Medical Report Officer (Healthcare)
jobsDB Ref. JSG400003003627744
Employer Ref. 6427297
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Purpose of Position:
As part of the team, the medical records officer helps to handle the security and maintenance of all electronic and written medical records, ensuring all the information available in the records is complete, accurate and only available to personnel that have authorized access
Creates new medical records and retrieves existing medical records by gathering appropriate record folders and contents.
Key Performance Indicators:
- Adhere to the policies, procedures, standards protocols in the organization
- Communication between staff, patient and team
- 100% accuracy in medical records
- 100% retrieval of medical records
- Meet the target turnaround time for the respective targets based on company
- Overall patient satisfaction
- Number of mistake events
- Follow-up with the relevant stakeholders whenever necessary
Key Roles and Responsibilities:
- Assist in the tracking and organization of medical records i.e. Ensures and maintains medical records storage and archiving
- Arranging for transfer of documents when required to respective clinics or patients
- Provide administrative support for medical records management
- Collates all aspects of medical report and checks if report is complete
- Maintains continuity of work operations by documenting and communicating actions, irregularities, and continuing needs
- Ensures accuracy and privacy is maintained in report management and when sending it out to clients
- On-Site Reports Management
- Retrieves medical records by following chart-out procedures; documenting reasons charts cannot be retrieved for statistical and follow-up purposes
- Retrieval of medical records for complaints management and tracing purpose.
- Preparation of Health Screening Reports for review appointments or upon patient requests
- Liaison between other departments for results and reports and follow-ups of pending cases to be expedited
- To assist in following up and preparing the relevant documentation for all tests that patients undergo i.e. Pre-employment examination, ITUS documentation
- Supervise less experienced staff and act as a source of advice to ensure their learning needs are met
- Any other responsibilities & tasks assigned by Medical Records Manager/ Operations Manager.
Employee Specification
Key Skills:
- Proficient in Excel and Words
- Meticulous and comfortable with numbers
- Developing written and oral communication skills with the ability to effectively communicate with all stakeholders – both internal and external.
- Possess excellent phone etiquette and client service abilities to interact with patients, nurses and physicians
Qualifications:
- Education: GCE ‘N’ / ‘O’ level / NITEC / Higher NITEC/ Diploma
- Experience: 1 to 2 years relevant experience
Job Requirements/ Expected Behaviour Traits
- Computer literate.
- Able to work on weekends
- Proven high level of professionalism, maturity and candour in daily work ethic
- Ability to multi-task and a team player
- Dependable to get the work done
- Ability to deliver results in a high-pressure environment.
- Ability to operate autonomously using initiative, sound reasoning, listening and decision-making skills.