Understanding the Importance of the HR Department

understanding-importance-hr-deptMost employees are unaware of how much really goes on in their own company’s Human Resources Department. They think that the HR Manager’s job ends with recruiting, screening, hiring, and processing payroll. Typically, those in construction jobs, advertising jobs and aviation jobs and other specialisations choose to just focus on their respective responsibilities and not learn about other departments’ workings.

In truth, employees of all departments should take time to know the many responsibilities of their HR department. Only then would they appreciate how critical the HR staff is to the overall success of the organisation.

According to jobsDB’s National Day Job Seeker Survey Results conducted in July 2013:

• 94% of respondents believe the ability to work with people of different cultures is important to securing a job Singapore.

• On average, the “opportunity to progress” in a new role was rated as highly to extremely important by 84% when looking for a prospective employer.

• 67% find a culturally diverse team important in evaluating prospective employers.

• Maintaining a work/life balance was rated important by 83%.

Apart from tackling the usual administrative tasks, HR teams also need to have a finger on the pulse of the job market and understand what job seekers really want in a career. Understanding the job seeker market aids HR staff to identify and efficiently address their talent recruitment processes, find the right fits for their teams and ultimately keeping all staff motivated for the business.

Read the full survey report here.

Skills Enhancement The HR Department helps employees develop professionally by identifying training needs for members of all departments and making the necessary recommendations to upper management. Seminars designed to hone presentation skills, interpersonal management skills, and communication skills are just some of the examples of training programs managed by HR.

Conflict Resolution Diverse personalities within the office make employee clashes virtually inevitable. An HR specialist trained in conflict management can be counted on to bring the involved parties to a resolution and restore working harmony essential to the company’s productivity.

Employee Satisfaction Identifying motivating factors and complaints among employees and addressing needs accordingly help the company keep its best people. The HR department is tasked with gathering feedback from the workforce, through surveys and staff meetings, to help pinpoint and solve problem areas and keep the employees motivated.

Extracurricular Activities The success of company outings and parties lie in the hands of HR, which is the de facto department responsible for planning and organising these events. This responsibility includes selecting venues, contacting suppliers, and coming up with creative games and activities.

Succession Planning Through succession plans drawn out by HR, the company is able to identify employees who show the most promise and are ready to move up the ranks. This process ensures that the company’s best people are rewarded appropriately, and the organisation remains strong.

Performance Appraisal The process of employee evaluation is vital to a company’s success. Setting the criteria for employees at different levels and different departments is an important function of HR. By identifying the skill sets and standards by which employees must be measured, HR defines performance expectations that the workforce has to live up to.

Budget Management By staying updated on employment and salary trends, HR helps the company formulate competitive and realistic wage scales. It also helps manage company spending by negotiating better rates for employee benefits like health coverage, car plans, and insurance packages.

Company Image Building The employers that are most attractive to jobseekers are those that treat their employees well. By offering competitive salaries, benefits packages, and training programs, HR managers help the company build a solid reputation, which makes them an employer of choice.

Promoting Corporate Philosophy HR plays a central role in ensuring that the employees embrace the corporate philosophy. This is achieved through orientation sessions for new hires, motto-bearing posters hung within office premises, and staff meetings that stress the importance of living up to the company’s ideals.

More than just performing administrative duties, the modern HR team is a crucial player in the success of the company. From the start of their hiring processes to managing the workplace balance, their hand in things is almost omnipresent in the workplace.

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