The telecommunications landscape is constantly evolving, with consumers and businesses demanding for better and faster services beyond traditional voice or data services. jobsDB caught up with Wendy Tan, Marketing Manager of CITIC Telecom International CPC (Singapore) Pte. Ltd (an ICT solutions provider with multiple branches across Asia Pacific), and finds out what it takes to develop solutions that connect the world.What’s the latest development in the ICT industry right now?
Cloud computing is all the rage now. This is a technology that uses the internet and central remote servers to maintain data and applications. It allows consumers and businesses to use applications without installation and access data at any computer with Internet access.
To respond to this demand, our company has opened multiple Cloud Computing centres in Hong Kong, Taiwan, China and most recently in Singapore. To support customers in the region, we have also developed a full range of services including a high performance hybrid cloud solution, SmartCLOUD mail, backup and recovery services and even mobile high-definition (HD) video conferencing. We have to constantly think of solutions to achieve our goal, and that is to provide customers with optimum efficiency that directly improves business productivity.
That sounds pretty comprehensive. What inspired you to join the ICT industry?
My interest in electronic media was what first attracted me to join the communications industry. Having been a marketing professional in the hospitality and FMCG industries, I was inspired to join the communications industry to gain practical experiences in enhancing my marketing skills through the latest evolving technologies in the ICT industry.
What made you decide to work for CITIC Telecom CPC?
After some research and talking to peers from the industry, I felt that this company has very good potential for growth and I was confident that I would be able to contribute to that growth in the ASEAN region. Thus, it was a good opportunity for me to join a vibrant company through this role.
A learning culture and open communication are another two values of the company. CITIC Telecom CPC has put in much effort to instil a learning culture for staff, and also invests in staff training. The company emphasises that “Communication is key” and encourages a 2-way dialogues from staff of all levels to senior management.
Was starting out in your current job an easy or uphill task?It was relatively challenging, yet interesting. The company was well established in Greater China, but was still quite new in Singapore when I first joined. As a stand-alone marketing person for the company in Singapore, I had the freedom to apply my skills at work the way I deem fit.
What are the things you do on a day-to-day basis as a Marketing Manager? What was your greatest career achievement?
I have to juggle many hats, from public and media relations to events management and database management. I also develop lead generation programs and promotional programs.
Through hard work, dedication, lots of initiatives and creative thinking, I have won multiple global awards for my company’s services ever since I took on the responsibility in this area, which is a significant milestone for the company and myself.
How did you acquire the skill set to handle your current position?
I had a great mentor, who was also my then boss, in my first marketing role in the hospitality industry. He guided and shared with me on marketing know-how and skillset that are timeless and applicable no matter the type of company or industry one is in. I keep myself updated through keeping abreast with the latest marketing and technology news as well as networking with peers from my network.
What are the challenges you face and how do you overcome them?
Communications is key, be it with your bosses, your subordinates, peers or colleagues. A lot of times, problems arise due to miscommunications. We need to listen with an open mind and iterate clearly what expectations we have or are expected of.
Based on professional experience, what advice would you give to those hoping to obtain a position such as yours?
As a marketing professional, you need to be especially diligent at work, because your work portrays the image of the organization you work for.