Business Etiquette Essentials
 
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February 2010
» Business Etiquette Essentials
» Business Finance for Non-financial Managers
» Writing Effective Minutes
» Emotional Intelligence (EQ) in Challenging Times
» Effective Credit Control & Speedy Debt Recovery
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» Successful Business Communication Skills
» Creativity at Work
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» Powerful Business Writing Skills
   
March 2010
» Raise your Game 2010
» Better Business English
» Business Finance for Non-financial Managers
» Emotional Intelligence at Work
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» The Art of Collecting Debts Through the Telephone
» Effective Business Cashflow
» Speaking Without Fear
» Dealing with Difficult People and Situations
   
April 2010
» Activate your Listening Skills
» Win-win Negotiation Skills
» Effective Technical Writing Skills
» Strategic Pricing and Costing
» Effective Credit Control & Speedy Debt Recovery
» ASSAP 2010 : One-Day Conference - Gaining the Professional Edge
» ASSAP 2010 - Workshop A: Personal Excellence in the Workplace
» ASSAP 2010 - Workshop B: Think Smart, Work Smarter
» ASSAP 2010 - Workshop C: Time and Stress Management
   
May 2010
» Successful Business Communication Skills
» Business Finance for Non-financial Managers
» Enhance Your Productivity with Speed-Reading
» Projecting a Professional Image
» Achieving Peak Performance by Improving Your Memory
» Strategic Business Planning & Budgeting
   
June 2010
» Energise Your E-mail Writing Skills
» Success Skills for Secretaries and Support Staff
» Mind Mapping at Work
» Writing in Response to Complaints
» Writing Effective Minutes
» The Art of Collecting Debts Through the Telephone
» Emotional Intelligence at Work
» Emotional Intelligence (EQ) in Challenging Times
» Report Writing Essentials
» Effective Business Cashflow
» Dealing with Conflict
» Powerful Business Writing Skills
   
July 2010
» Business Finance for Non-financial Managers
   
August 2010
» Strategic Business Planning & Budgeting
   
September 2010
» Effective Business Cashflow - The Practical Way
   
October 2010
» Business Finance for Non-financial Managers
   
November 2010
» Strategic Pricing & Costing
   

  Contact Us
  Email: learning@jobsdb.com.sg
 Tel: +65 6861 1000

 

Business Etiquette Essentials

Winning ways to improve your etiquette and put your best face forward every time

with Tina Altieri

Popular television presenter, media trainer and communication coach
 
 Details
All participants will receive 'The Etiquette Edge'; woth $26.95
 
   
Date: 4 February 2010
  16 June 2010
   
Duration: 1 day, 9:00am – 5:00pm
Fee:

S$425

Venue: Holiday Inn Parkview / Amara Hotel (TBA)
   
   
 
- Fees are subjected to prevailing GST of 7%
- Includes course materials, light refreshments and lunch

For more information, please contact Lynn at 6861 1000 or email to learning@jobsdb.com.sg
   
   
     
  Payment must be made before the commencement of the workshop. No cancellation is allowed 7 days prior to workshop.
 

In this competitive environment, being an outstanding success is not easy. The demands on your time and resources can be insurmountable. In such a challenging environment, it's difficult to put your best professional image forward all the time.

 

In this engaging workshop, Tina Altieri will show you how easy it can be to make some simple adjustments to your attitude and behaviour so that you practice perfect business etiquette and shine in any situation.

 

Business etiquette is a set of rules and guidelines that make your professional relationships more harmonious, productive, manageable and meaningful. It's a powerful, practical and profitable skill you can use when it counts to get a job, keep a job, or succeed on the job.

 

In this highly practical and interactive workshop, Tina Altieri will teach you some strategic tools and techniques that will help you to perform at your peak, distinguish yourself from the rest, and make a positive impact, both in work or social settings. Tina will show you how you can be a shining example when it comes to representing your company, meeting clients from all over the world or improving your chances of promotion.

 

This comprehensive workshop not only focuses on the right way to behave in a range of business scenarios, but it will also give you the vital tips and techniques to improve your confidence, attract more positive recognition and make your working life much more rewarding.

 


 
Who Should Attend
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Office managers, managers, executives, sales/marketing staff, customer service staff, receptionists, secretaries, co-ordinators, office professionals, administrative and support staff. In fact anyone who needs to learn more about correct business etiquette and enhance their professional image.


 
Objectives
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This program aims at helping participants to:

  • Learn essential etiquette tips that are vital to make a positive impact every time.
  • Polish your professionalism in the boardroom or at the dining table.
  • Increase your visibility and credibility by treating colleagues and clients with courtesy and respect.
  • Discover how to create a real ‘presence’ and make a great impression.
  • Handle some difficult and uncomfortable workplace challenges.
  • Promote your skills and experience to give yourself the winning edge.
  • Understand the differences in the way men and women do business.
  • Adapt your attitude and skills for success in a multi-cultural environment.
  • Increase your confidence in dining and entertainment scenarios.
  • Understand cyberspace protocol and how to avoid the pitfalls of social networking sites.
 
Methodology
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Presentations, discussions, group work and a self-assessment instrument will help you to discover your existing knowledge in business etiquette and realise where improvements can be made. Role-plays of common scenarios in the workplace and skills practice will encourage everyone to participate in a non-threatening environment. In this engaging workshop, Tina will take you on a fun, interactive and innovative learning journey. You will also receive a follow-along workbook, which will be a valuable reference guide for the future.


 
Outline
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Start displaying brilliant business etiquette today

  • Test your business etiquette with this assessment quiz
  • The barriers to creating a positive professional image
  • How to break these barriers and identify your strengths
  • Top 10 qualities that make a powerful impact in the workplace

First impressions are lasting impressions

  • Making your best possible first impression at any level 
  • How to create a ‘presence’ in various business scenarios
  • 5 signs that you are not maximising your presence
  • Your behaviour in a social environment vs business meeting

Dress for success

  • Learn how successful executives dress to win and stay at the top
  • The key dress code rules often broken by men and women
  • How to look your best without breaking the bank

Hot and uncomfortable issues in the workplace

  • Issues that could hold you back from being a success in the office
  • Gossip, sex, rumour and office politics – how to handle sensitive issues
  • How to become a ‘business etiquette traffic cop’
  • Top 5 crisis management tips before situations get out of control

Around the world in etiquette ways

  • Differences in etiquette of leading business territories
  • How to best prepare yourself for meeting international clients
  • Tools for success in building good relationships across cultures

Social and entertaining etiquette

  • How to be the perfect host and guest when entertaining for business
  • Wining and dining tips and techniques
  • Interactive role play to use your new business etiquette social skills

Essential cyberspace protocol

  • Learn the vital 'unspoken' rules of communicating in cyberspace
  • The pitfalls of social networking sites and their ability to affect your caree
  • Learn the basic legalities of communicating on social networking sites

Moving forward professionally

  • Critical success factors for better promotion prospects
  • Steps for success in promoting your skills and experience
  • Highlighting your best business assets in appraisal or promotion scenarios
 
Facilitator
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Tina Altieri


TV anchor, professional MC and public speaking trainer, Tina Altieri is a polished presenter who has mastered the art of engaging an audience. Tina has earned respect through her 20 years in the Australian broadcast news business. Living in Singapore now, Tina is a sought-after coach in Southeast Asia. She conducts training in media interview skills, public speaking, communication and presentation skills. Tina is passionate about showing individuals how selling themselves in the right way can mean the difference between a good and a great career.


 
Testimonial
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“The trainer was excellent - well-versed in the subject mater - and she made the workshop a great learning experience. It will benefit everyone in the corporate world.”

Sharon Kow
Team Administrator, Energy Market Company


“Enjoyed the quick and fast exercise sessions. This workshop will help, particularly in creating cohesive teams. Keep up the good work. Excellent value for money.”

Jeffrey De Laure
Sales Director, T-Systems

For more information, please call Lynn at
68611000 or email us at learning@jobsdb.com.sg

 

 
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