Successful Business Communication Skills

This program aims at helping participants to:

• Appreciate the limitations of poor communication skills.
• Identify the main challenges in communication, and how to overcome them.
• Discover the 10 habits of confident and credible communicators.
• Sharpen your active listening skills and make every exchange more productive.
• Improve your impact through careful speech habits.
• Appreciate the importance of organising your thoughts.
• Increase confidence and creativity in communication.
• Improve relationships by using empathy and assertiveness.
• Become more effective when dealing with difficult situations and conflict.
• Cultivate more productive relationships both at work and at home.

Understanding your role in team communication

• What makes a great communicator great?
• Major communication challenges
• How can we overcome these challenges?
• Benefits of successful communication

Improving your listening and speaking skills

• Fun exercises to test your listening skills
• The 6 keys to attentive and productive listening
• Building good rapport through effective listening
• Practical steps to improve your listening skills
• Recognise and improve poor speech habits

Basic behavioural styles in communication

• Passive, assertive and aggressive behaviour
• The power of empathy and assertiveness
• The 3F formula for assertive communication
• Diffusing conflict by effective use of assertiveness

Increasing confidence and creativity in communication

• Master your nerves and use adrenalin effectively
• Step-by-step approach to organising your thoughts
• The 3 Ts of humour in the office
• New approaches to brainstorming and team-building
• Increasing creativity in your communication

Shirley Taylor

Shirley Taylor has established herself as a leading authority in modern business writing and communication skills. She is author of 6 successful books on communication skills, including the international best-seller 'Model Business Letters, E-mails and Other Business Documents 6th edition', which has sold almost half a million copies worldwide. With over 20 years experience in teaching and training, Shirley puts a lot of passion and energy into her workshops to make sure they are entertaining, practical and informative, as well as a lot of fun.

Alison Lester

Alison Lester has her own company in Singapore, AJ Lester Communication Training, and she works as a communication coach and improvisational comedian. Alison moved to Singapore from Tokyo in 1999, and thoroughly enjoys developing communication skills and creativity training programmes for her regional clients. The services she provides range from one-on-one communication and presentation consulting for managers to team building, presentation, confidence and creativity workshops for groups. Alison performs in Singapore with The Madhatters Comedy Company.

“Shirley's workshop was very lively and engaging with lots of good examples. It's very beneficial as we need to communicate effectively to get our job done.”

Hurul 'Ain Ibrahim
Civil Aviation Authority of Singapore

“Alison is intelligent, creative and funny with a keen sense of corporate team-building needs. We found our time spent with her productive, informative and lots of fun.”

Harry Hui
CEO, Universal Music Asia

This workshop is highly interactive and participative, with lots of group work, role-play and discussion, designed specially to help you overcome nerves and contribute happily. Participants will find the workshop fun, friendly, interesting and practical. All participants will receive a comprehensive workbook packed with tips and advice about how to be a better, more confident and more effective communicator.

Office managers, managers, executives, sales/marketing staff, administrative staff, secretaries, co-ordinators, in fact anyone for whom communication plays an important part in their working life - and that means everyone!