Sr. Genesys Production Support Executive
ARYAN SEARCH PTE LTD
jobsDB ref: JSG400003003034491
EA License No. 13C6405
Employer Ref. 1047
We are looking for Sr. Genesys Production Support Executive for a Permanent role with one of our billion dollar IT client.
Salary: - $6000 - $8000
Mandatory Technical Skills and Job Purpose:
- Supports Genesys Production systems, Involved in Maintenance, Configuration, Installation of Genesys Components
- Triages production incidents in Genesys Voice (Inbound/Outbound), Email & SMS and Aspect WFM based on priority and work to towards resolution
- Install and Upgrade Genesys components in production environment
- Configure options and applications in Genesys CME
- Identify the impacts for Genesys applications for Infrastructure changes and Prepare and execute mitigation plans.
- Perform validation & verifications in Genesys environment for Changes
- Take part in ticket review discussions with Business stakeholders
- Take part in discussions with Development & Operations teams on system improvement and stability of the components
- Identify system performance bottlenecks and Recommend to Application development teams
- Look for process improvements in the support process and raise Process Improvement proposals.
- Take part in discussion with other Regional & Offshore teams for coordination
- Take part in Knowledge Sharing sessions from Development teams.
- At least 5 year experience in supporting Genesys platform with very high volume and availability requirements
- Expert in Genesys CTI, Genesys eServices, GVP & Genesys Outbound
Permanent role with the client, Salary will be based on 12 months plus Variable Bonus (1-2 months bonus minimum for standard performer)
Only shortlisted applicants will be notified.
*This job description is intended as a guide to the general job responsibilities and is not inclusive of every duty that the employee is expected to perform
Interested, please send over your resume to recruitment (at) aryansearch (dot) com.
EA PERSONNEL: SHERVANI VIKRAM
EA REGISTRATION NUMBER: R1110177
LICENSEE: ARYAN SEARCH PTE LTD / LICENSE NO. 13C6405
For all other jobs please visit our site: http://aryansearch.com/jobs
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About ARYAN SEARCH PTE LTD
Aryan Search Team is
Winner of HR Asia:
- Best New Recruitment Agency 2016
- Best Recruitment Consultant 2016
- Best Recruitment Innovation Award 2015
HRM Readers’ Choice Awards 2016:
- Best Recruitment Firm - Engineering IT positions
- Best Recruitment Firm - Sales Marketing Position
- Best Recruitment Firm - Senior Positions
Global Recruiter Award 2015:
- Best Recruitment Consultant
HR Asia Awards 2016:
- Best Client Service
Aryan Search was formed in 2008, with HQ in Singapore and offices across the region. We are a rapidly growing award winning company that offers specialist recruitment consulting services to top class companies, regionally and globally. We cover all areas of Permanent, Contract and Temporary recruitment with a vertical and account driven approach allowing us to adapt and innovate to tailor for our client and candidate needs alike
Top recruiters source top talent
We pride ourselves on being able to deliver the absolute best talent for our clients. It’s vital that we have dedicated, committed recruiters who are passionate about being experts in their vertical markets. We see the importance of selecting the right recruiter, training and coaching them and allowing them to be free to follow the pulse of the industry. Our consultants are given ample tooling, support and advice to ensure that they can not only source well, fast and accurately, but also have a work environment that is aimed at bringing outstanding long term results.
Ethical, integral and candid
Our consultants are highly-trained recruitment experts, who combine leading edge IT systems with 'The Human Touch'. We're operating in the heart of the vertical markets that we specialize in, hence our role is incredibly important, a position that we respect and strive to maintain mutual trust and respect to all of our relations.
What makes us different?
Many of our customers have referenced the incredible focus, speed, passion and persistence in how we operate, we are often told that we stand out from the rest because we know what we are doing. We are true professionals. Our depth and knowledge of the skills, trends, market climate, process and the personal relationships we create give us a confidence and platform to provide an exemplary super-efficient service that has impact and accuracy.
Normally our consultants are seen in the communities associated with the core skills, meetups, events or even blogging about the vertical they operate in. It’s important we are connected and have the touch point to a vast array of people within our domains. We are different because we care about what we do.
What do we recruit?
We recruit for all levels of staff from juniors through to senior management for all sectors of industries, from Information Technology, Banking & Finance (BFSI), Entertainment & Media, Government, Hospitality, Health Care & Pharmaceuticals, Manufacturing, Retail, Telecommunications, and Transportation & Distribution.
Why Aryan Search?
We are responsive, fast, professional and accurate in how we work. Our advice and expertise can allow you to focus on your core business and allow us to take on the overhead of recruiting. Specialists not generalists. Our reputation and results speak wonders - just ask around and you will soon understand why Aryan Search is performing so well.
Our journey continues...
From our inception to date we have achieved exceptional growth, acquired fantastic clients across the regional and globally, invested enormously into a high end technology platform totally unique to Aryan Search and built a profitable business that will continue to grow organically.
The journey for Aryan Search has only started, we will continue to build a solid reputable brand that will disrupt the industry by innovating, leading and challenging the status quo, positioning us as a thought leader and inspiration to recruiters, candidates and clients for the next coming generation.
Company Registration No. 200823066N
License No.: 13C6405