Singapore’s Largest & Most Preferred Recruitment Company
Established since 1996, Recruit Express has emerged as a leading staffing solutions provider that has set a proven track record for matching the right people to the right organisation within the shortest time. With our vast network of resources, extensive databases and defined recruitment processes, we have been successfully bridging talented job seekers of the highest caliber to employers who only want the best in their teams.
In our relentless pursuit of excellent service, we have adopted best practices and dynamic growth strategies in expanding our operations across the Asia Pacific regions: we now operate from 18 offices in Singapore, Taiwan, Malaysia, Hong Kong and Australia, as well as affiliates in Shanghai, Tokyo and Bangkok.
With over 400 committed consultants from various professional backgrounds and disciplines, we make a difference by delivering top-notch services to our clients and candidates alike.
EA License No. 99C4599
Senior Executive, Quality Assurance - Insurance Firm
jobsDB Ref. JSG400003002983311
EA License No 99C4599
Employer Ref. BTB
- Manage the quality assurance of the telemarketing team
- Investigate & handle customer service issues
- Manage customer service excellence with proper training enforcement and quality documentations fulfillment
- Provide QA training to new hirers and regular sessions for the entire team
- Furnish QA findings & action-taken reports to senior management
- Ensure documentations and reports are promptly & accurately submitted
- To take on the role of BCP Officer for Customer Service and work with BCM to ensure proper execution of the department’s Business Continuity Plans upon activation
- Min. Diploma
- At least 4-5 years of Call Centre & Telemarketing Quality Assurance experience
- Experience in banking/insurance indsutry highly preferred
- Customer Oriented
- Good communication skills