Retail Training Manager (SEA)
RGF HR Agent Singapore Pte Ltd
jobsDB ref: JSG400003002986730
EA License No. 10C2978
Employer Ref. JO-161017-111734
About Our Client
Can you develop and deliver truly outstanding service excellence in today’s challenging retail climate? This international luxury brand is looking for an inspiring trainer who can create a truly winning customer experience.
Based in Singapore, you will be responsible for the managing and delivering training across SEA. Working closely with Regional and Global teams, you will customize and align training programs to local needs, developing a strong instore training network to partner you in executing the training program. In this role, your training curriculum will include both soft skills (sales, customer service, crisis management) and product training across multiple categories. You will serve as a partner to the retail team, communicating regularly with them to understand training needs and serving as a service coach to the Store Directors/Managers. In the corporate office, you will also be responsible for delivering the learning agenda at management level, in partnership with the Corporate Training and Eudcation team.
In this role, you are the conduit between Regional/Global Training and the local markets. You will be critical in providing feedback and follow-up that will allow alignment of training to real market needs and challenges.
The Successful Applicant
You are an experienced Retail Trainer, with experience working in a globally impactful brand with multinational reach. You have effectively managed training across multiple markets, working with both owned and franchised stores. Experience in the Retail industry is a must, while familiarity with Luxury Goods will be an advantage. You have a comprehensive understanding of retail operations, consumer trends and the overall retail landscape in SEA. A highly effective communicator, you are persuasive, possess strong comprehension skills and have the proven ability to navigate cultural differences.
EA Licence. No. 10C2978
jobsDB will send your application for review directly to RGF HR Agent Singapore Pte Ltd
About RGF HR Agent Singapore Pte Ltd
RGF is the global brand of Recruit Holdings, the world’s fourth largest recruiting and information service company and the largest in Japan, generating over US$14 billion in net annual sales. For more than 56 years, RGF provides comprehensive HR solution and talent acquisition services which include retained and contingency executive recruitment and market mapping, senior to staff level specialist and contract recruitment as well as payroll services. RGF operates in more than 45 offices across 26 cities in 11 countries and markets in Asia with in-country specialist consultants.
EA License No.: 10C2978