Retail Team Member - Changi Airport (5 days per week)
Lagardère Travel Retail Singapore Pte Ltd
jobsDB ref: JSG400003003027855
- Responsible for daily store operations, achieving store sales and ensuring every customers receive great service experience
- Identify opportunities to maximize customer purchase through additional or complimentary sales
- Ensure complete understanding of all products, brand guidelines including up-sell items, as well as any company / CAG promotions and mechanics
- Ensure exemplary customer service standards among the Retail team members according to the OSCAR standard
- Offer exemplary product knowledge to assist customers with their buying decisions.
- Handle customers’ queries in a professional manner according to the company policy and CAG’s refund policy
- Complete customer transaction in a professional, timely manner and with highest level of respect.
- Ensure accuracy in the collection of money from various modes of payment
- Ensure that the store is in good condition i.e. shelves are replenished, fixtures are clean and prices are present in good condition
- Maintain a high merchandising standards as per VM/Brand guidelines
- For perishable items, ensure expiry of stocks are checked daily within the stipulated guidelines
- Keep all customers under observation, stay alert for suspicious customers
- Carry out shop surveillance as required
- Keep high priced items in well supervised areas and conduct regular stock count
- Support any store initiatives. Example: Stock take, store change etc.
- Any other ad hoc duties assigned.
- GCE ‘N’ / ‘O’ / ‘A’ levels with a pass in English or equivalent
- Sales driven and results oriented
- Strong passion for customer service
- Good interpersonal and communication skills
- Energetic and motivated with a positive mindset
- Good knowledge of MS office tools
- Able to work on rotating shift, weekends and public holidays
jobsDB will send your application for review directly to Lagardère Travel Retail Singapore Pte Ltd
About Lagardère Travel Retail Singapore Pte Ltd
With 3,2 billion euros 100% managed sales in 2014 and a presence in 30 countries, 150 airports and 700 train stations in EMEA, North America and ASPAC, Lagardère Travel Retail is a pioneering and leading travel retail player with global reach. Operating stores in travel essentials, duty free and luxury and foodservice, Lagardère Travel Retail offers a complete range of products and services to satisfy each and every traveler all along his journey. Beyond its three businesses expertise, as a multi-specialist assembler, Lagardère Travel Retail creates value-added opportunities in each location.