Personal Banking Service Associate
Altitude Management Services Pte Ltd
jobsDB ref: JSG400003002973002
- Responsible for the day to day operations which includes client and client servicing
- Ensure full compliance to the laid down procedures and processes.
- Works independently and takes ownership of issues, handle customers' queries professionally and efficiently with the ability to retain huge amount of product and service knowledge.
- Proactively feedback and involved in process streamlining/improvement of branch processes to improve operational efficiency and provide better customer service
- Manage the relationships with new and existing affluent customers through professional consultative financial analysis.
- Up-sell, cross-sell and provide regular market information updates and trend analysis to these customers.
- Ensure superior customer service ad contribute to the overall customer experience of premier banking.
- Work with support teams to resolve customer issues; ensure these are handled appropriately or escalated for further product and process improvements.
- Ensure highest levels of customer satisfaction Interact with new customers to detail & explain all features & functions of products & assist in on boarding of customers. Ensure service levels are constantly improving.
- Minimum a diploma or degree in Banking/Finance preferred.
- Minimum 3 years of relevant banking experience preferred.
- Customer centric and able to work under pressure
- Good oral and written communication skills
- Effective interpersonal skills with both internal and external customers.
- Sound knowledge of banking products and services including investment products such as unit trusts, bancassurance and treasury products.
- Exhibit strong interpersonal, communication skills and good at tele-consulting.
- Has the drive to succed and is focused and disciplined to achieve the sales quota and revenue.
jobsDB will send your application for review directly to Altitude Management Services Pte Ltd
About Altitude Management Services Pte Ltd
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