Operations Trainer (Call Centre) | MNC | East | Up to $3500
Transcendent Business Services Pte Ltd
jobsDB ref: JSG400003003031993
EA License No. 10C5505
Established for more than 2 decades, our client is one of the largest outsourced contact centre in the region with significant presence in the Asia Pacific region. Due to business expansion, they are looking for an Operations Trainer to join their existing team.
- Contact Centre Environment
- Training & Operations
- Career Progression Opportunities
- Conduct orientation sessions as well as plan and deliver the full training program (including product, soft skills and on-the-job training) for new hires
- Develop new training programs / manuals, multimedia visual aids, and other educational materials
- Have prompt and regular follow-ups on training programs delivered to evaluate training effectiveness
- Evaluate the effectiveness of existing training programs and provide recommendations for improvement
- Conduct Training Needs Analysis and develop programs to improve existing staff performance
- Drive / co-drive service quality initiatives for continuous service standards improvement
- Motivate staff to continually meet our service quality standards and deliver service excellence
- Any other ad-hoc duties as assigned
- Minimum Diploma / Degree in related fields
- Minimum 3 years of experience as a trainer in telco/contact centre environment
- Possess ACTA / DACE Certification will be advantageous but not a must
- Excellent interpersonal and communication skills in English Language
- Strong presentation skills & training delivery with knowledge of various training methodologies
- Singaporeans only
How to Apply:
If you possess the above qualities, take the next step today to launch your new career! Kindly submit your resume to recruit10(at)tbs.com.sg! We will keep in touch with you for future opportunities as well.
We regret that only shortlisted candidates will be notified.
Transcendent Business Services Pte Ltd | EA Licence No. 10C5505
Company Registration No: 201016654N
Yam Timothy | EA: R1221352
jobsDB will send your application for review directly to Transcendent Business Services Pte Ltd
About Transcendent Business Services Pte Ltd
Transcendent is a local company with a global reach. Our local roots, combined with international connections enable us to find talent to fit specific job requirements both locally and regionally.
This exceptional capability to locate and hire candidates of the highest calibre sets us apart from the competition. We have an experienced team of highly motivated consultants who specialize in a wide range of industries and profession.