Avensys Consulting Pte Ltd
Avensys is a leader in providing technology enabled business solutions and services. Since inception, Avensys has helped clients use IT more efficiently to improve their operations and profitability, focus on core competencies and achieve business results such as increased agility, innovation and profitable growth. Our in-depth technical knowledge coupled with industry experience and our unique methodologies enable us to successfully deliver and meet our customer’s expectations.
IT Help Desk
jobsDB Ref. JSG400003003028127
EA License No 12C5759
Contract : 12 months and renewable
Location :BA (either Serangoon, or Jalan Bukit Merah)
- Responsible for supporting the IT Help Desk Services organization to ensure services are delivered to meet customer business needs and expectations.
- Receives and responds to customer problems, issues, and request
- Ensures proper documentation, notification, escalation, and tracking and follow up of all incidents.
- Help other support team members to resolve urgent/outstanding issues. • Act as a contact point between Helpdesk Operations and Other teams.
- Assist supervisor to provide report to the management.
- Job is performed with minimal supervision. MAIN RESPONSIBILITIES/TASKS:
- Receives and logs customer problem/request/issues and ensures proper documentation.
- Ensure to provide effective and timely service to the customers
- Help other support team members to resolve urgent/outstanding issues.
- Act as a contact point between Helpdesk Operations and Other teams.
- Assist supervisor to provide report to the management. OTHER FEATURES OF THE JOB:
- Excellent customer service skills • Excellent communication and interpersonal skills • Good problem solving and analytical skills
- Conflict management skill
- Good organizational skills
- Able to work in shifts (including graveyard shifts)
If you are interested in above mentioned job details please email your profile ASAP
Registered EA personnel(Rgn no: R1436009)
Talent Acquisition Group (TAG)
Phone: +65 6337 8471 #115/HP 83747245