MERCURE SINGAPORE BUGIS
The new locally inspired Mercure Singapore Bugis is a mid-scale brand that combines the strength of an international network with a strong quality commitment & warm hospitality. This Hotel has 395 heritage inspired rooms, and is located in the heart of Singapore, leisure, business and cultural districts.
Situated 5 minutes from Bugis MRT and next to one of the CBD's most vibrant markets, Bugis shopping has everything expected of the savvy traveler in today's world. The hotel includes a lobby lounge and bar, a premier lounge, four small meeting rooms and two restaurants. Facilities include a gym, a swimming pool and sky deck.
Guest Service Executive / Guest Service Agent
jobsDB Ref. JSG400003002987708
Job Description & Responsibilities:
As the Guest Service Executive, you will be involved in Guest check-in and check-out, ensuring the Guests’ satisfaction by providing quality service throughout their stay.
- Perform check-in and check-out duties.
- Maintain communication channels between hotel and guests both verbally and in writing as required.
- Assist in screening calls for reservations as required.
- Keep up to date information of hotel services, promotions, events, outlet operational hours.
- Ensure adherence to grooming standards.
- Provide quality service to Guests by responding to their requests promptly and efficiently
- Handle Guest enquiries and complaints efficiently to the satisfaction of the Guests and in the interest of the Hotel.
- Minimum 1-2 years of relevant experience
- Ability to work in fast paced environment
- Proficient in Opera
- Excellent communication and interpersonal skills