Front Office Executive (1 Year Contract - Perm)
Grundfos (Singapore) Pte Ltd
jobsDB ref: JSG400003003154358
To act as first point of customer contact via phone, fax and email. Ensure quality customer service level with quick response time and understanding customer needs.
Duties & Responsibilities:
Handle incoming calls within the defined Service Level Agreement (Type of calls depends on phone routing)
Identify Account – if not recognized via CRM Telephony Intrgration, front office manager to decide if this account is to be follow up by external sales or dealer.
Through a line of questions quickly identify the customer needs, gather required information and formalize the request within SAP CRM 1Office system
Ensure immediate action by solving the request, create a RFQ for later follow up or assign more complex RFQ to 1 Office Leader
Manage the list ‘My RFQs’ in CRM and release follow up on Quotations to external sales
Apply standard discounts, offers and pricing conditions according to defined sales policy or QAW set up
Advice standard product leadtime to customer
Handle general price enquiry
Update Customer Master Data (Contact Person)
- Diploma in Engineering
- At least 1-2 years’ experience in customer service frontline
- Candidate who have experience in SAP-CRM and ECC 6.0 will have added advantage
- Those without customer service experience but with good learning attitude will be considered
- Possess Customer Service mindset
- Good Communication and Interpersonal skills
- Highly motivated individual
- 25 Jalan Tukang (near Boon Lay)
- Transport provided at designated MRT stations
jobsDB will send your application for review directly to Grundfos (Singapore) Pte Ltd
About Grundfos (Singapore) Pte Ltd
Headquartered in Denmark, Grundfos is a leading developer, manufacturer and supplier of pumps, pumping systems, electromotors and electronics. The Grundfos Group employs more than 17,000 people in 82 companies located in 45 countries.
Grundfos Singapore (GSI) was established in 1984. Besides sales activities, GSI has modern and highly efficient assembly operations, advanced testing facilities and extensive warehousing facilities. With such comprehensive and integrated capabilities, GSI play a competent role as the Asia Pacific Regional Distribution Centre and Asia Pacific Regional Headquarter.
For more information, please go to www.grundfos.com.
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