- Perform troubleshooting for client platform related problems.
- Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
- Perform service request related to client platforms.
- Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.
- Involve in client platform implementation/upgrade project.
- Manage client platform implementation/upgrade project.
- Perform on research/evaluation of client platform tools.
- Degree/Diploma in Engineering/Computer Science/ IT
- Minimum of 5 years’ experience in a technical service role
- Possess IT skills in MS Windows, desktop hardware and network environments
- Ability to lead, analyze, diagnose and resolve account service issues
- Strong organizational and interpersonal skills and customer oriented
- Effective verbal and written communication skills
- Independent and results oriented
- Experience working within an IT Outsourcing and/or organization
Interested candidates, who wish to apply for the above position; please send in your resume and attention to "KAS" or click the "Apply Now" below.
Only shortlisted applications will be notified by our consultants.
Capita Pte Ltd | EA License No : 08C2893 | REG No :R1654858