Mesitis Pte Ltd
Mesitis is a Singapore based financial technology company focused on developing technology solutions for the private wealth market. We offer Canopy (https://canopy.sg), a next generation account aggregation and portfolio visualization platform for high net-worth individuals and wealth professionals. Found in 2013 and led by a senior team of deeply experienced ex-banker financial engineers, Mesitis is quickly gaining recognition from global financial institutions for its unique solutions.
Customer Support Executive
jobsDB Ref. JSG400003003032941
- Manage data extraction, compilation, recording, uploading, and verification to ensure accuracy of data entry.
- Providing training and support to customers, both online and face-to-face.
- Participate in cross-functional business process re-engineering teams and continuous improvement efforts.
- Provide support on other administrative matters as needed.
- Interact with customers (via phone/email) to provide and process information in response to enquiries, concerns and requests about products and services that we offer.
- Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with clients.
- Work with management team to stay updated on product knowledge and be informed of any changes in the company policies.
- Attention to detail / Accuracy
- Work management and prioritizing skills
- Problem-solving and analysis ability
- Team player who thinks quickly on their feet
- Engage well with others and are passionate about providing an exemplary customer service
- Excellent interpersonal, analytical skills and a quick learner
- Handle enquiries and feedback from customers through the phone, electronically or face to face
- Demonstrates diverse cultural understanding and be comfortable working with global teams
- Customer service oriented
- Good verbal and written communication skills
- Has Initiative and Proactive
- Should handle transactions discreetly and possess integrity
- MS Office knowledge
- Financial background would be an advantage