Avensys Consulting Pte Ltd
Avensys is a leader in providing technology enabled business solutions and services. Since inception, Avensys has helped clients use IT more efficiently to improve their operations and profitability, focus on core competencies and achieve business results such as increased agility, innovation and profitable growth. Our in-depth technical knowledge coupled with industry experience and our unique methodologies enable us to successfully deliver and meet our customer’s expectations.
Customer Service Team Lead
jobsDB Ref. JSG400003003033946
EA License No 12C5759
- Strong CS experience in Call Center experience
- Level 2-3 experience managing Call center agents
- Showcase good leadership skills to carry team members along
- Excellent skills for communicating and relating with both staff members and customers
- Good interpersonal skills to create a cordial relationship with team members
- Ability to multitask
- Have good temperate to handle disputes and emergencies
- Must be result oriented.
- To motivate, coach, inspire, train and direct the customer service team on the best ways and approach to relate to customers as they attend to their needs.
- Customer service leaders create conducive working environment for other team members in order for them to work without duress, bringing their best to the table to achieve maximum results
- In order to ensure a professional approach in dealings with clients, the leader creates and implements effective mode of operation in line with the organization objective to ensure that team members stay focused in administering their duties.
- Work Location: Commonwealth (Haw Par Techno Center)
- 5.5 work days