Randstad is one of the world's largest specialist recruitment and HR services companies with a mission of "Shaping the world of work". Employing over 597,000 people all over the world every day, we take pride in making a difference in people's lives.
Customer Service Specialist
jobsDB Ref. JSG400003003188490
EA License No 94C3609
Employer Ref. 90M0301575
about the company
The company is a leading global hotel booking platform that rewards customers with incredible miles and points across a wide range of favourite loyalty programs. They offer great rates and a large selection of 465,000 properties across more than 200 countries. They offer a fun, exciting and flexible working environment, with the unique opportunity to be part of a fast growing travel e-commerce company. You will receive consistent coaching, development and leadership from their experienced management team.
about the job
You will work with an online booking tool and your main responsibilities are quickly resolving customer queries by phone and email. In addition, you will coordinate with the team and suppliers in resolving customer issues. You will also assist in general administration and special projects.
about the manager / team
This role reports to the Customer Service Manager with a team of 7 covering different shift hours. The working hours for this role is Mondays to Wednesdays, 2pm to 11pm, and Saturdays and Sundays will be 9am to 6pm.
skills & experience required
The ideal incumbent must be enthusiastic, adaptable and keen to work in a fast‐paced team environment. This job is well-suited for somebody with a fun outlook, positive attitude and a "can-do" mindset. You should come with prior customer service experience within the airline, hotel or travel industry. This role requires handling incoming calls and emails from customers from China and Taiwan therefore you must possess excellent English communication and a second language in Mandarin.
To apply online please use the 'apply' function, alternatively you may contact Tammie Phua at 65106534.
(EA: 94C3609/ R1109745 )