Customer Service Executive, Key Accounts (Call Center)
Transcendent Business Services Pte Ltd
jobsDB ref: JSG400003003029195
EA License No. 10C5505
A logistics company offering global express distribution, logistics and international mail service of parcels and freight.
Customer Service Executive for Key Accounts (Call Centre)
- Handle all issues & enquires to the service delivery of customers’ consignments and monitor & update customer consignment status.
- Do coordination work closely with various internal departments & external parties to ensure timely service delivery for customers.
- Provide suitable solutions to customers regarding problem shipments or complaints.
- Initiate & ensure implementation of service recovery plans, where necessary.
- Create, update & ensure compliance to Standard Operating Procedures for customers.
- Work with Account Managers to streamline operational processes of account.
- Prepare & analyze monthly reports
- Candidates must have 2 years' working experience in a Call Centre environment handling key accounts.
- Candidates must be comfortable to be on 24/7 standby for this role as they are handling major account customers.
- There's a weekly rotation within the entire team for those who are assigned on after hours phone duty 24/7.
- There is no allowance provided for phone duty standby, but the staff who is being put on such standby will be given 1.5 hrs off-in-lieu.
- Singaporeans only.
How To Apply
Interested applicants please send your resume. We thank you for applying with us in advance but only shortlisted candidates will be notified.
For candidates who applied to this job is deemed to have consented to the collection, use and disclosure of personal data by our organization for a purpose of this or any job application with TBS.
Arjae Vryan Lacaocao Vitug
Consultant EA No.: R1214830
Company License No.: 10C5505
Company Registration No.: 201016654N
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About Transcendent Business Services Pte Ltd
Transcendent is a local company with a global reach. Our local roots, combined with international connections enable us to find talent to fit specific job requirements both locally and regionally.
This exceptional capability to locate and hire candidates of the highest calibre sets us apart from the competition. We have an experienced team of highly motivated consultants who specialize in a wide range of industries and profession.