Customer Service Executive (Inside Sales Specialist)
ALLIED VISION TECHNOLOGIES ASIA PTE. LTD
jobsDB ref: JSG400003003033613
Employer Ref. ISS2016
- Reporting to Global Inside Sales Director and Sales Director Asia Pacific
- Supervises his or her team according to the global policies and processes of the company.
- Work closely with sales team and global customer service team to ensure that all customer requests are handled efficiently and to a consistent high standard
- Collaborate within the department so that timelines and deadlines are met.
- Involved in operational tasks: First point of contact for sales enquiries. Support sales enquires, prepare quotations, follow-up on enquires until PO is received. Processing of PO, organizing of delivery until products are received by customers.
- Work closely with German head office, subsidiaries and Partners to ensure consistent execution of sales strategy to meet business objectives.
- Manage and update customer databases in ERP and CRM systems.
- Prepare monthly customer and sales reports.
- Build and maintain good network and working relationships with customers, suppliers, agencies and regulatory authorities.
- Success is measured in terms of customer and partner satisfaction, patience, thoroughness, organization, accuracy, resolution and prevention of customer issues.
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About ALLIED VISION TECHNOLOGIES ASIA PTE. LTD
Founded in 1989, Allied Vision is a global company headquartered in Germany with subsidiaries in Germany, USA, Canada, Singapore and China. Allied Vision is a 100% owned subsidiary of the German company TKH AG, part of the publicly traded TKH Group NV. Allied Vision designs, produces and sells cameras and components for image processing in industrial and life science applications such as industrial automation, medical imaging, traffic monitoring, etc. With innovative products, superior manufacturing quality and a service-driven organization, Allied Vision is well established as a premier provider of digital camera solutions for machine vision worldwide. Allied Vision is represented by distribution partners in more than 30 countries as well as a direct global salesforce.
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