With the in-depth knowledge of the industries mentioned, our Consultants are able to provide Professional Advice and to speak with both active and passive job seekers for Career Opportunities.
Our clients’ portfolio consists of Fortune 500 and Blue Chip Companies, Recession Proof Organisations as well as regionally established MNCs.
Call Centre Team Lead - DKE025-OCT
jobsDB Ref. JSG400003002987235
EA License No 04C3537
My Client; an established Global MNC with presence in more than 220 countries is now hiring Call Centre Team Lead.
Leading a team of up to 15 customer service officers in a contact centre to ensure smooth operations and customer satisfaction
Communicate and monitor of KPI, performance and service standards to meet business objectives
Conduct regular coaching to all members to improvise individual work performance
Conduct regular quality monitoring to seek improvement
Effectively look into process improvement within the work flow and process.
Provide regular information and report to management
Diploma in any field.
3 years of Call centre supervisory experience
Interested applicants, you may also email your resume to apply36 @tbchr.com or call Dickson @ 6416 0509.
TBC HR Consulting (S) Pte Ltd (04C3537)
Kee Hwa Kheong R1333474