EPS Consultants Pte Ltd
We specialize in providing the following services:-
1. Recruitment and staff placement
2. Executive Search and Headhunting
3. Contract Staffing and temping Services
4. Foreign Staff Recruitment
5. HR Consulting and advisory services
Our range of services include full-time placements and contract staffing across all industries. We have successfully placed candidates for all job levels for industries ranging from information technology, finance, banking, engineering, manufacturing, purchasing and logistics to sales and marketing etc.
Call Centre Executive
jobsDB Ref. JSG400003002958083
We are currently hiring on behalf of our client, a reputable organization and would require suitably qualified candidates to send in your applications to us.
EmploymentType: 1-year Contract
Rotating Shift, Monday to Sunday and PH
- Mon to Sun based on 44 hours per week, so average 3 rest days and 4 working days per week
- 12 hours shift (a) 8am to 8pm (b) 10am to 10pm (c) 12pm to 12am
- Provide customer support and technical issue resolution via phone and other electronic medium
- Gather the customer’s information and determine the customer’s issue by analyzing the symptoms and diagnose the underlying problem
- Apply possible & available solutions and management tools onto identified and established problem
- Acquire understanding of the products or services required for solving issues
- Record details of enquiries and customer interactions on actions taken
- Meet and/or exceed all individual and team Key Performance Indicators (KPI) set by the management
- Able to work on rotating shifts
- Able to work in a dynamic and fast-paced environment
- Lively, energetic, dynamic individual with friendly disposition
- Excellent customer service skills
- Good working attitude and a team player
- Able to communicate well and clear
- Good to be IT savvy but no need to be expertise as training will be provided
***We regret to inform that only shortlisted candidates will be notified.
Interested applicants, please send a copy of your detailed resume in MS Words form for immediate processing.
Pang Ai Wei (Registration ID: R1438040)
EPS Consultants Pte Ltd (License No: 95C5630)