People Management Skills

This program aims at helping participants to:

• Identify your personality type using MBTI.
• Recognise your leadership characteristics and strengths.
• Develop a vision and set goals for team success.
• Adapt your leadership style to manage people and achieve results.
• Learn some key tools to influence behaviour.
• Raise the bar on performance levels by using your own coaching style.
• Handle performance issues and change behaviour.
• Motivate team performance by using communication tools.
• Develop effective conflict-resolution skills.
• Use empowerment as an effective management skill.

Personality assessment and understanding your type

• Personality self-assessment using MBTI�, a proven global tool for
  understanding your style in managing people
• Introduction to the MBTI Personality Types
• Verifying and clarifying your type
• Differentiating the personality types

Your working style and how it affects your work behaviour

• How different personality types prefer to work
• How your working style affects your performance
• Adapting your style to achieve the best performance
• Identifying opportunities to raise the bar at work

Your managerial style and how to motivate others

• Using your style to influence and change work behaviour
• Identifying the strengths and weaknesses of your managerial style
• What styles motivate people to perform at higher levels?
• Setting a vision, goals and strategy, and making it work

Your communication style in leading people

• How communication styles affect work behaviour and attitudes
• Adapting your communication style to create effective teams
• Enhancing your listening skills
• Conducting effective meetings and ensuring team involvement

Raising the bar at work

• Evaluating performance and giving feedback
• Resolving differences at the workplace
• Using coaching and counselling skills appropriately
• Setting higher standards without driving your people crazy

Empowerment skills

• How to use empowerment as an effective management tool
• Creating opportunities for empowerment
• Stumbling blocks to empowerment
• Celebrating success

Pang Li Kin

Pang Li Kin is a leading Certified Image Professional (CIP) recognised by the Association of Image Consultants International (AICI). Her passion for people development drives her to help men and women achieve their dreams and aspirations by projecting their best through their visual appearance, communication and interpersonal skills. Prior to setting up Potenxia Unlimited, Li Kin spent over 20 years in senior management in the media, F&B and marketing research industries. Li Kin serves as Vice President/President Elect of AICI South Asia-Singapore chapter and was honoured by AICI with the Chapter Member of the Year Award 2009 and the Rising Star Award 2008. She is the author of Professional Image: Your Roadmap to Success in the ST Training Solutions Success Skills Series, and has been featured in an e-book How to Look Stylish, Cleo and other local magazines.

"The workshop was interesting, fun and meaningful as we learnt the importance of teamwork through various activities. Li Kin was also effective in explaining the concepts and results of the personality assessments and how we could improve in our working relationships. She is a dynamic trainer who not only delivers high standards of learning but also knows how to make learning fun. I would strongly recommend all supervisors and managers to attend this valuable programme."

Melissa Chor
Founding Director

"Ms Pang, You are indeed a motivator and kept the class alive. The course has been helpful especially in dealing with de-motivation and what else to be done for improving team performance. The group discussion and interaction was good and participative. Thank you."

Sales Manager

Presentations, discussions, group activity and individual assessment using MBTI� tool to identify your personality type. You will receive a summary of your personality type and a booklet on "Introduction to Type". In addition, role plays and group games will enhance your understanding of differences in personality and why people prefer to work in different ways. All participants will also receive a comprehensive workbook that contains valuable tools and tips on effective people management skills.

Supervisory staff, executives and middle managers who have staff reporting to them or who are being groomed for managerial positions.