Essential skills to increase your effectiveness, efficiency and enjoyment at work
with Shirley Taylor
Leading authority in secretarial, admin and communication skill |
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| Date: |
 6 May 2011 |
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| Duration: |
1day 9:00am –
5:00pm |
| Fee: |
S$445 |
| Venue: |
4-star Hotel, located in Central Singapore (TBA) |
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- Fees are subjected to prevailing GST
of 7%
- Includes course materials, light refreshments
and lunch
For more information, please contact LearningDB.com at 6861 1000 or email to learning@jobsdb.com.sg |
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Payment
must be made before the commencement of
the workshop. No cancellation is allowed
7 days prior to workshop. |
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It takes years of experience
to achieve respect as an indispensable
secretary,
administrative
assistant or support staff member.
You need many essential skills if
you are to achieve success in business
today.
In this practical workshop,
you will learn how to handle the demands
of your job with assertiveness, confidence
and professionalism. You will learn
how to communicate well, how
to handle difficult people, how
to make decisions, how to delegate,
how to prioritise, how to manage time
and resources, how to handle crises,
and how to beat stress.
This comprehensive one-day
workshop shows you how to make your
working life more productive, more
rewarding, more successful and much
more enjoyable. Equipped with these
skills, you will see how you can open
the door to new responsibility, new
respect and new status.
Book early for this
popular, interactive workshop!
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This program aims at helping participants to:
- Appreciate the history of the office and the vital role of administrative and support staff.
- Identify your strengths and learn the key strengths you need in today's offices.
- Be aware of the principles of good time management.
- Understand stress factors and learn how to deal with stress.
- Work more effectively through successful communication skills.
- Develop good rapport with clients and colleagues.
- Use the telephone effectively to enhance the image of your company.
- Learn the 5 key skills and attitudes needed for the future.
- Learn how to help yourself in this constantly changing world.
- Interact with others and network for success.
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The secretary - past, present and future
- The history of the office
- The change cycle and you
- Identify your strengths
- Top 10 strengths you need today
- What do you do and where are you going?
Time management
- Popular time wasters
- Deal effectively with interruptions
- 10 signs that you are living life too quickly
- 4 steps to manage time effectively
- A quiz to test your stress levels
- Minimise pressure and handle stress
Interpersonal communication skills
- 7 C's of connecting with people
- First impressions are lasting impressions
- Build rapport with clients and colleagues
- The importance of good customer care
- Use appropriate language
- 20 golden rules for telephone etiquette
Staying ahead in a changing workplace
- The evolving role of the secretary - an A-Z
- What's in a name? how job titles are changing
- Top 5 skills and attitudes for the future
- What does the future hold? Set SMART goals
- The Super Secretary Success Skills Checklist
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Shirley Taylor
Shirley Taylor has established herself as a leading authority
in modern business writing and communication skills. She is author of 6 successful books on communication skills, including the international
best-seller 'Model Business Letters, E-mails and Other Business Documents 6th edition', which has sold almost half a million copies
worldwide. With over 20 years experience in teaching and training, Shirley puts a lot of passion and energy into her workshops to make
sure they are entertaining, practical and informative, as well as a lot of fun.
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”This is a very interactive session and all topics are relevant to my daily work. Shirley really helps to make this workshop very enjoyable!”
Melissa Ng
Hilton International
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Presentations, group
work, role-plays and discussions will help you to contribute, discuss
and interact. Participants will find this workshop humorous,
informative, interesting and practical. They will be encouraged to
participate and share examples from their own experience. All
participants will receive a comprehensive workbook packed with tips and
advice on how to be a successful secretary or support staff member.
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