How to create and develop productive relationships both in person and in writing
with Shirley Taylor and Alison Lester
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| Date: |
 21 October 2010 |
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| Duration: |
1 day, 9:00am – 5:00pm |
| Fee: |
S$455 |
| Venue: |
4-star Hotel, located in Central Singapore(TBA) |
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- Fees are subjected to prevailing GST of 7%
- Includes course materials, light refreshments and lunch
For more information, please contact LearningDB.com at 6861 1000 or email to learning@jobsdb.com.sg |
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Payment must be made before the commencement of the workshop.
No cancellation is allowed 7 days prior to workshop. |
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The fundamental building blocks of successful communication involve being able to deliver a message clearly and engagingly, and to understand and appreciate other people's messages. This in turn leads to increased productivity and a sense of professional well-being.
However, many young people start their working lives not knowing how to communicate face to face with colleagues, let alone with employers or clients. They are more comfortable sending text messages than they are speaking. Some people lack confidence to speak up when communicating, while others are so overconfident that they don't know how to listen.
In this practical, fun, learn-by-doing workshop, Shirley Taylor and Alison Lester will share some powerful tools for helping you build better relationships with bosses, colleagues and clients - and reap the huge rewards these changes will bring.
Shirley and Alison also help you with your writing skills. You'll learn the golden rules of writing and structuring your messages so you can write great follow-up messages to the various scenarios discussed. You'll see how easy it is to use e-mail to develop relationships and take them forwards instead of back.
This is a unique one-stop workshop to develop great relationships, both orally and in writing!
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This program aims at helping participants to:
- Learn the art of small talk to create great conversations.
- Build better relationships through cultivating your curiosity.
- Develop your door-opening and paraphrasing skills.
- Make exchanges more productive by improving your active listening skills.
- Appear confident and relaxed through appropriate body language.
- Improve your impact through careful speech habits.
- Learn which words to use, and which words to lose.
- Discover essential etiquette that will develop great intercultural relationships.
- Transform your business writing skills with five key steps to success.
- Compose appropriate follow-up e-mails that nurture relationships.
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This workshop is highly interactive and participative, with lots of group work, role-play and discussion, designed specially to help you overcome nerves and contribute happily. Participants will find the workshop fun, friendly, interesting and practical. All participants will receive a comprehensive workbook packed with tips and advice about how to be a better, more confident and more effective communicator - both orally and in writing.
After role plays, there will be opportunity to compose follow-up e-mails, with the emphasis on using e-mail to build bonds instead of break them.
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First impressions and building bonds
- Why are 'connections' so important today?
- The communication circle that puts your audience front and centre
- Making your first impressions count
- Verbal and non-verbal door-openers that encourage communication
- Role play: Learning to cultivate your curiosity
- How to take relationships to the next level through e-mail, including using the GOFAR approach to structure messages logically
Words, voice and body language
- What is your body saying? Body language bloopers
- What frustrates you when speaking to others?
- Vocal hazards that reduce your impact, and how to fix them
- 5 key steps to increasing vocal clarity
- Role play: Going beyond words in your interactions
- How to incorporate both facts and feelings in your messages so that you develop bonds, including some key rules of good writing
Using active listening to develop relationships
- Key differences between good listeners and bad listeners
- Passive, Selective, Attentive and Active listening
- Encouraging communication through active listening
- 10 keys of being a great listener
- Role play: Practice your active listening and paraphrasing skills
- Composing a follow-up e-mail, including do's and don'ts of today's writing
Making great intercultural connections
- Communication and etiquette differences between cultures
- Building good relationships across cultures
- How to prepare for meeting overseas clients
- Star tips for communicating across cultures
- Role play: Clarifying details with an overseas client
- Composing a follow-up e-mail to an overseas client
Ongoing learning and conclusions
- Language etiquette: words to use and words to lose
- The 5 Cs of developing likeability
- Top 10 tips for making great connections
- Top 10 rules of effective business writing
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Shirley Taylor
Shirley Taylor has established herself as a leading authority
in modern business writing and communication skills. She is author of 6 successful books on communication skills, including the international best-seller 'Model Business Letters, E-mails and Other Business Documents 6th edition', which has sold almost half a million copies worldwide. With over 20 years experience in teaching and training, Shirley puts a lot of passion and energy into her workshops to make sure they are entertaining, practical and informative, as well as a lot of fun.
Alison Lester
Alison Lester has her own company in Singapore, AJ Lester
Communication Training, and she works as a communication coach and
improvisational comedian. Alison moved to Singapore from Tokyo in 1999,
and thoroughly enjoys developing communication skills and creativity
training programmes for her regional clients. The services she provides
range from one-on-one communication and presentation consulting for
managers to team building, presentation, confidence and creativity
workshops for groups. Alison performs in Singapore with The Madhatters
Comedy Company.
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