Powerful People Skills

This program aims at helping participants to:

• Get the right response and the right results through effective communication
• Gain confidence in your relationship-building skills
• Access the tools used by successful communicators
• Make a professional impression that will enhance your career and your company
• Build better rapport by really connecting with colleagues, clients and friends
• Understand the factors that contribute to building strong business relationships
• Manage conversations with tact, graciousness and style
• Ask the right questions and give the right answers in any situation
• Control your body language so you always make the best impression
• Win clients and customers over the phone with terrific telephone etiquette

Make the right connections every time

• What makes successful communicators successful?
• The 3 levels of truly understanding others
• Why your relationships matter more than anything else
• Make your first impression count every time
• Your success factor is your professional image

Building strong relationships

• Establishing rapport from the moment you meet
• Finding common ground with everyone at every level
• Taking a sincere interest in others and their needs
• Balancing the political and social realities of relationships
• How you can benefit from non-verbal behaviour

Say what you mean and mean what you say

• Using positive vocabulary for a positive outcome
• Making your message clear with appropriate tone
• Asking the right questions to get the information you need
• Answering questions confidently and appropriately

Communication in action

• Step-by-step from "Hello" to "Goodbye"
• Making instant connections over the phone
• Top 10 tips for telephone etiquette that gets remembered
• Putting your best ear forward for successful communication
• Being courteous, tactful and gracious in every situation

Heather Hansen

Heather Hansen is a professional speech and language trainer, public speaker and voice-over artist. Having worked and studied in five countries, Heather now calls Singapore her sixth home. She speaks three languages and has extensive experience dealing with cross-cultural issues. With a background in linguistics, a passion for language and a love of presenting, Heather considers that she's in the business of building self-confidence and changing lives. She makes learning fun, personalised and, most importantly, practical. After a few hours with Heather, you will walk away confidently and be able to put your newly-discovered skills to use.

“I found Heather's workshop interesting, insightful and very helpful. It has raised my awareness in my speech delivery and the image projected.”

Julie Seah
Flight Operations Executive (Training), Singapore Airline

Office managers, executives, sales/marketing staff, administrative staff, secretaries, co-ordinators, in fact anyone who needs to improve their interpersonal skills and build better relationships with clients, colleagues and friends.