Dealing with Difficult People and Situations
 
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  Contact Us
  Email: learning@jobsdb.com.sg
 Tel: +65 6861 1000

 

Dealing with Difficult People and Situations

How to resolve tension using effective influencing skills

with Christian Chua

Professional speaker, trainer, author, motivator
 
 Details
All participants will receive Christian's book "How to be a Success Magnet" worth $25
 
   
Date: 22 February 2011
  20 May 2011
   
Duration: 1 day
  9:00am – 5:00pm
Fee:

S$445

Venue: To be confirmed
   
   
 
- Fees are subjected to prevailing GST of 7%
- Includes course materials, light refreshments and lunch

For more information, please contact LearningDB.com at 6861 1000 or email to learning@jobsdb.com.sg
   
   
     
  Payment must be made before the commencement of the workshop. No cancellation is allowed 7 days prior to workshop.
 

Everyone at some time is put in a challenging situation and forced to confront difficult people. In today's offices, we are constantly faced with trying to work with others who may challenge our ability to get things done.

 

Usually, the difficult person is someone who is working from the negative side of their personality, rather than a conscious desire to be difficult. The person is often unaware of how their attitude or behaviour affects others. They also don't realise how harmful their actions are to their own career success.

 

In this experiential workshop, Christian Chua will help you to understand these challenging people and situations. He will show you the great value to be gained when we take time to understand another's viewpoint. You will be encouraged to change your attitude towards challenging people, and change your viewpoint about what they are doing and saying. As a result you will find a wealth of knowledge to achieve positive outcomes. This will ultimately lead to building better bonds, improving morale and increasing productivity.

 

Christian will inspire you to adapt your attitude and behaviour so that you bring out the best in everyone, and ultimately improve teamwork and workplace harmony.


 
Objectives
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This program aims at helping participants to:

  • Adapt your approach to different people through understanding human profiling.
  • Understand why conflicts happen and how to avoid them.
  • Learn how to respond tactfully when faced with tension or disagreement.
  • Use appropriate language that will calm difficult situations and people.
  • Know the difference between dangerous words and dependable words.
  • Use effective influencing skills to positively affect the outcome of every situation.
  • Develop your people skills to create concord instead of conflict.
  • Improve your communication skills and increase co-operation and collaboration.
  • Practice assertive behaviour that will help control and defuse difficult situations
  • Build relationships that will improve workplace harmony, morale and motivation.
 
Outline
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Understanding difficult behaviours

  • Understand conflict and why some people can be challenging
  • Triggers that provoke negative attitudes and difficult behaviour
  • Analyse different personality types with a special human profile
  • Learn how to handle each unique personality type effectively

Building confidence in communication

  • Words to use and language to avoid in all your business dealings
  • Applying effective listening skills to defuse difficult situations
  • Gaining control of situations by acting more assertively
  • Successfully communicating ideas and viewpoints to achieve a positive outcome

Influencing techniques

  • Step-by-step methodology for applying influencing skills
  • How to present ideas convincingly and persuasively
  • Choosing the right behaviour to influence positive outcomes
  • Using empathy when dealing with difficult situations

Developing good teamwork and building positive relationships

  • How to make simple but effective attitude changes that reap beneficial outcomes
  • Using co-operation and collaboration to increase motivation and teamwork
  • How to change people's way of thinking by winning their confidence
  • Benefits of building great relationships and winning bonds
 
Facilitator
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Christian Chua


Christian Chua is a certified professional trainer and author of 5 books including How to be a Success Magnet. He has inspired audiences for almost a decade, and has over 100 speaking engagements every year. Christian enjoys motivating audiences, bringing success to the lives of individuals, and enhancing the workplace environment of organisations. The current President of Asia Professional Speakers (Singapore), Christian is well-known for his lively and humorous presentation style, quick wit and great sense of humour.


 
Testimonial
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“An exciting workshop with a very high level energy trainer.”

Lynette Han
Nanyang Technology University



“I enjoyed myself and found the trainer very interesting and engaging. Keep up the good work Christian.”

Lee Yoke Foon
Capitaland Limited


For more information, please contact LearningDB.com at
68611000 or email us at learning@jobsdb.com.sg

 

 
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