Communication & Relationship Management - Managerial

• Communicating effectively at the workplace
• Contributing towards improved teamwork
• Effective workplace negotiation skills

This workshop will comprise hands-on exercises, group discussions & presentation, facilitation & sharing, critique and review.

Those responsible for the operation and performance of a large organisational unit.

• Lead workplace communications by using communication strategies to influence, motivate and persuade staff to commit and follow the organisation’s shared vision and core values
• Identify market best practices and develop an implementation plan for establishing communication strategies
• Establish and communicate objectives to empower work team to accomplish goals through open communication for information sharing, knowledge transfer and training
• Recognise and reward work team performance by identifying roles, functions and responsibilities of team members
• Remove group interaction barriers and delegate tasks to foster commitment and sense of ownership by creating an environment that encourages teamwork
• Evaluate impact of delegation and roles on team synergy
• Employ diplomacy to find solutions where conflicting interest arise
• Demonstrate objectivity in handling conflict issues by adapting appropriate negotiation tactics while promoting harmony among the various stakeholders
• Identify and analyse both parties’ role, priorities, interests and inclinations for choosing a styles of negotiation