A fresh look at increasing clarity and confidence, and building relationships that succeed at work
with Shirley Taylor and Alison Lester
Leading experts in communication skills |
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| Date:
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11 December 2009 |
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| Duration: |
1 day, 9:00am –
5:00pm |
| Fee: |
S$455 |
| Venue: |
4-star Hotel, located in Central Singapore(TBA) |
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- Fees are subjected to prevailing GST
of 7%
- Includes course materials, light refreshments
and lunch
For more information, please contact LearningDB.com at 6861 1000 or email to learning@jobsdb.com.sg |
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Payment
must be made before the commencement of
the workshop. No cancellation is allowed
7 days prior to workshop. |
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In today's highly-interactive,
team-based working environment, technical
abilities are not enough to guarantee
your success. Your communication and
interpersonal
skills can spell the difference
between success and failure in actually
getting your job done. Excellent communication
skills are probably the most potent
career and personal skills you can
possess.
Join Shirley Taylor
and Alison Lester in this practical,
fun, learn-by-doing workshop. They
will share with you some powerful
tools that will help you to build
better relationships with your bosses,
colleagues, clients and friends. You
will be able to use these skills immediately
to create a more supportive and co-operative
working environment, as well as propel
you along the path to career success.
With Alison's background
in improvisation and comedy, and Shirley's
in communication, this is sure to
be an interesting, interactive session
that will transform your communication
skills, and at the same time you'll
have lots of fun!
Communication
skills - the ultimate key to your
success!
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This program aims at helping participants to:
- Appreciate the
limitations of poor communication skills.
- Identify some of the
main problems that damage our communication.
- Discover the 10
habits of confident and credible communicators.
- Sharpen your active
listening skills and make every exchange more productive.
- Improve your impact
through careful speech habits.
- Appreciate the
importance of organising your thoughts.
- Increase your
confidence and creativity in all your communication.
- Become more effective
when dealing with difficult situations and conflict.
- Interact successfully
with bosses, colleagues, clients and friends.
- Cultivate
more productive relationships both at work and at home.
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Understanding your role in team communication
- How do you communicate? Try our confidence quiz
- Major communication problems
- What can we do about these problems?
- What gets in the way of effective communication?
- 10 habits of confident and credible communicators
- Benefits of successful communication
Understanding your role in team communication
- A fun exercise to test your listening skills
- The 6 keys to attentive and productive listening
- Build good rapport through effective listening
- The power of empathy and assertiveness
- Practical steps to improve your listening skills
Speaking with confidence
- Master your nerves and use adrenalin effectively
- Top 10 tips for fighting fear at work
- Don't be a slave to your emotions
- The importance of being assertive
- Step-by-step approach to organising your thoughts
- Recognise and improve poor speech habits
Using creativity and humour in communication
- Are confidence and creativity issues in the office?
- Practice the art of being spontaneous
- New approaches to brainstorming and team-building
- The 3 T's of humour in the office
- Increase your creativity in your communication
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Shirley Taylor
Shirley Taylor has established herself as a leading authority
in modern business writing and communication skills. She is author of 6 successful books on communication skills, including the international best-seller 'Model Business Letters, E-mails and Other Business Documents 6th edition', which has sold almost half a million copies worldwide. With over 20 years experience in teaching and training, Shirley puts a lot of passion and energy into her workshops to make sure they are entertaining, practical and informative, as well as a lot of fun.
Alison Lester
Alison Lester has her own company in Singapore, AJ Lester
Communication Training, and she works as a communication coach and
improvisational comedian. Alison moved to Singapore from Tokyo in 1999,
and thoroughly enjoys developing communication skills and creativity
training programmes for her regional clients. The services she provides
range from one-on-one communication and presentation consulting for
managers to team building, presentation, confidence and creativity
workshops for groups. Alison performs in Singapore with The Madhatters
Comedy Company.
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“Shirley's workshop was
very lively and engaging with lots of good examples. It's very
beneficial as we need to communicate effectively to get our job done.”
Hurul 'Ain Ibrahim
Civil Aviation Authority of Singapore
“Alison is intelligent,
creative and funny with a keen sense of corporate team-building needs.
We found our time spent with her productive, informative and lots of
fun.”
Harry Hui
CEO, Universal Music Asia
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Methodology |
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This workshop is highly
interactive and participative, with lots of group work, role-play and
discussion, designed specially to help you overcome nerves and
contribute happily. Participants will find the workshop fun, friendly,
interesting and practical. All participants will receive a
comprehensive workbook packed with tips and advice about how to be a
better, more confident and more effective communicator.
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