Make the most of e-mail and learn how to write well
with Shirley Taylor
Leading authority in modern business writing, e-mail and communication skills |
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| Date: |
 11 May 2011 |
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| Duration: |
1 day, 9:00am – 5:00pm |
| Fee: |
S$445 |
| Venue: |
To be confirmed |
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- Fees are subjected to prevailing GST of 7%
- Includes course materials, light refreshments
and lunch
For more information, please contact LearningDB.com at 6861 1000 or email to learning@jobsdb.com.sg |
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Payment
must be made before the commencement of the workshop.
No cancellation is allowed 7 days prior to workshop.
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One of the biggest challenges in
business has always been to communicate effectively.
This has become even more crucial in today's e-world.
E-mail is undoubtedly the most exciting development
in business communication in recent years, and
it is an essential and fundamental part of the
way businesses work.
When e-mail
is used effectively, it can be very powerful indeed.
However, the familiarity and convenience of e-mail
is resulting in sloppy, careless habits that could
ruin your business and your reputation just as
surely as any e-mail virus. Poor writing skills
could prove costly and annoying, and they can
quickly damage a person's, and a company's, reputation.
The Internet has made it possible
for us to communicate with people from all over
the world. Very often, the only way those people
can form an opinion of us is by looking at the
way we write! So if we are what we write, come
along to this powerful one-day workshop and learn
how to write well!
A comprehensive workshop
to help you make the most of e-mail!
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This program aims at helping participants to:
- Appreciate the highs and lows of e-mail.
- Understand the main problems in composing e-mails.
- Identify old-fashioned phrases and overused jargon commonly used in e-mails.
- Use modern business language when composing e-mails.
- Apply the main rules of good writing to e-mail messages.
- Structure e-mail messages logically using Shirley's 4 Point Plan.
- Compose effective e-mails that will get results.
- Improve the tone in e-mail messages.
- Improve corporate image through effective e-mails.
- Analyse business e-mails to improve style/tone/wording/structure.
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Don't let e-mail be your weakest link!
- Common problems in composing e-mails today
- E-mail vs other communication methods
- The good, the bad and the ugly of e-mail
- Make e-mail work for you, not against you
- Top 10 complaints with e-mail in practice
Steps to success in e-mailing
- 5 simple steps to planning effective e-mails
- The importance of SMART subject lines
- Perfectly professional prose
- Practice your positivity
- Eliminate irritation by using appropriate tone
- Project a professional image on e-mail
- Electronic style - looking good online
21st Century e-writing rules
- Business writing yesterday and today
- Main rules of good business writing
- Compose CLEAR e-mail messages
- Respond efficiently and effectively by e-mail
- Improve relationships through effective e-mail
- Analyse and improve real e-mail messages
E-mail culture
- Top 10 tips for effective e-mail messages
- Online netiquette
- E-mail do's and don'ts
- Sample e-mail messages
- Questions to ask yourself before you click 'send'
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Shirley Taylor
Shirley Taylor has established herself as a leading authority
in modern business writing and communication skills. She is author of 6 successful books on communication skills, including the international
best-seller 'Model Business Letters, E-mails and Other Business Documents 6th edition', which has sold almost half a million copies
worldwide. With over 20 years experience in teaching and training, Shirley puts a lot of passion and energy into her workshops to make
sure they are entertaining, practical and informative, as well as a lot of fun.
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“I enjoyed all the tips on effective email writing. This was a wonderful workshop. I should have attended earlier.”
Anbalagi Ramasamy
Ministry of Information, Communications and the Arts
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Presentations, Q&A, quizzes, games, individual exercises and group work.
Participants will find the workshop humorous, informative, interesting and practical. They will be encouraged to participate and share
examples from their own experience. All participants will receive a comprehensive workbook packed with tips and advice.
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”I enjoyed all the tips on effective email writing. This was a wonderful workshop. I should have attended earlier.”
Anbalagi Ramasamy
Ministry of Information,
Communications and the Arts
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