Positive expectations motivate people to exceed their previous levels of accomplishments.

The superior leader is like a catalyst in a chemical process that causes the other
ingredients to work together in a superior fashion. Superior leaders elicit extraordinary performance from ordinary men and women. Empowerment is the key.

Empowerment becomes even more important as the work force becomes dominated by members of the babyboom generation. These highly individualistic men and women are increasingly seeking higher meaning and purpose in their careers. They are not impressed by authority or hierarchy. If they don't derive the satisfaction they are seeking from their work, they will go somewhere else. And the better they are, the more readily they will leave one job for another.

Transactional leadership is essential to getting the job done, but transformational leadership is what provides the emotional glue that causes organizations and the people in them to excel. Transformational leaders practice certain behaviors that cause their people to feel stronger, happier, more confident and committed.

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