Energise Your E-mail Writing Skills
 
January 2010
» Energise Your E-mail Writing Skills
» Effective Technical Writing Skills
   
February 2010
» Business Etiquette Essentials
» Business Finance for Non-financial Managers
» Writing Effective Minutes
» Emotional Intelligence (EQ) in Challenging Times
» Effective Credit Control & Speedy Debt Recovery
» Writing in Response to Complaints
» Successful Business Communication Skills
» Creativity at Work
» Report Writing Essentials
» Powerful People Skills
» Powerful Business Writing Skills
   
March 2010
» Raise your Game 2010
» Better Business English
» Business Finance for Non-financial Managers
» Emotional Intelligence at Work
» Mind Mapping at Work
» The Art of Collecting Debts Through the Telephone
» Effective Business Cashflow
» Speaking Without Fear
» Dealing with Difficult People and Situations
   
April 2010
» Activate your Listening Skills
» Win-win Negotiation Skills
» Effective Technical Writing Skills
» Strategic Pricing and Costing
» Effective Credit Control & Speedy Debt Recovery
» ASSAP 2010 : One-Day Conference - Gaining the Professional Edge
» ASSAP 2010 - Workshop A: Personal Excellence in the Workplace
» ASSAP 2010 - Workshop B: Think Smart, Work Smarter
» ASSAP 2010 - Workshop C: Time and Stress Management
   
May 2010
» Successful Business Communication Skills
» Business Finance for Non-financial Managers
» Enhance Your Productivity with Speed-Reading
» Projecting a Professional Image
» Achieving Peak Performance by Improving Your Memory
» Strategic Business Planning & Budgeting
   
June 2010
» Energise Your E-mail Writing Skills
» Success Skills for Secretaries and Support Staff
» Mind Mapping at Work
» Writing in Response to Complaints
» Writing Effective Minutes
» The Art of Collecting Debts Through the Telephone
» Emotional Intelligence at Work
» Emotional Intelligence (EQ) in Challenging Times
» Report Writing Essentials
» Effective Business Cashflow
» Dealing with Conflict
» Powerful Business Writing Skills
   
July 2010
» Business Finance for Non-financial Managers
   
August 2010
» Strategic Business Planning & Budgeting
   
September 2010
» Effective Business Cashflow - The Practical Way
   
October 2010
» Business Finance for Non-financial Managers
   
November 2010
» Strategic Pricing & Costing
   

  Contact Us
  Email: learning@jobsdb.com.sg
 Tel: +65 6861 1000

 

Energise Your E-mail Writing Skills

Make the most of e-mail and learn how to write well

with Shirley Taylor

Leading authority in modern business writing, e-mail and communication skills
 
 Details
All participants will receive Shirley's new book 'E-mail Etiquette' worth $20
   
Date: 28 January 2010
  2 June 2010
   
Duration: 1 day, 9:00am – 5:00pm
Fee:

S$445

Venue: Holiday Inn Parkview / Amara Hotel (TBA)
   
   
 
- Fees are subjected to prevailing GST of 7%
- Includes course materials, light refreshments and lunch

For more information, please contact Lynn at 6861 1000 or email to learning@jobsdb.com.sg
   
   
     
  Payment must be made before the commencement of the workshop. No cancellation is allowed 7 days prior to workshop.
 

One of the biggest challenges in business has always been to communicate effectively. This has become even more crucial in today's e-world. E-mail is undoubtedly the most exciting development in business communication in recent years, and it is an essential and fundamental part of the way businesses work.


When e-mail is used effectively, it can be very powerful indeed. However, the familiarity and convenience of e-mail is resulting in sloppy, careless habits that could ruin your business and your reputation just as surely as any e-mail virus. Poor writing skills could prove costly and annoying, and they can quickly damage a person's, and a company's, reputation.


The Internet has made it possible for us to communicate with people from all over the world. Very often, the only way those people can form an opinion of us is by looking at the way we write! So if we are what we write, come along to this powerful one-day workshop and learn how to write well!


A comprehensive workshop to help you make the most of e-mail!


 
Objectives
Back to top

This program aims at helping participants to:

  • Appreciate the highs and lows of e-mail.
  • Understand the main problems in composing e-mails.
  • Identify old-fashioned phrases and overused jargon commonly used in e-mails.
  • Use modern business language when composing e-mails.
  • Apply the main rules of good writing to e-mail messages.
  • Structure e-mail messages logically using Shirley's 4 Point Plan.
  • Compose effective e-mails that will get results.
  • Improve the tone in e-mail messages.
  • Improve corporate image through effective e-mails.
  • Analyse business e-mails to improve style/tone/wording/structure.
 
Outline
Back to top

Don't let e-mail be your weakest link!

  • Common problems in composing e-mails today
  • E-mail vs other communication methods
  • The good, the bad and the ugly of e-mail
  • Make e-mail work for you, not against you
  • Top 10 complaints with e-mail in practice

Steps to success in e-mailing

  • 5 simple steps to planning effective e-mails
  • The importance of SMART subject lines
  • Perfectly professional prose
  • Practice your positivity
  • Eliminate irritation by using appropriate tone
  • Project a professional image on e-mail
  • Electronic style - looking good online

21st Century e-writing rules

  • Business writing yesterday and today
  • Main rules of good business writing
  • Compose CLEAR e-mail messages
  • Respond efficiently and effectively by e-mail
  • Improve relationships through effective e-mail
  • Analyse and improve real e-mail messages

E-mail culture

  • Top 10 tips for effective e-mail messages
  • Online netiquette
  • E-mail do's and don'ts
  • Sample e-mail messages
  • Questions to ask yourself before you click 'send'
 
Facilitator
Back to top

Shirley Taylor


Shirley Taylor has established herself as a leading authority in modern business writing and communication skills. She is author of 6 successful books on communication skills, including the international best-seller 'Model Business Letters, E-mails and Other Business Documents 6th edition', which has sold almost half a million copies worldwide. With over 20 years experience in teaching and training, Shirley puts a lot of passion and energy into her workshops to make sure they are entertaining, practical and informative, as well as a lot of fun.


 
Testimonial
Back to top

“I enjoyed all the tips on effective email writing. This was a wonderful workshop. I should have attended earlier.”

Anbalagi Ramasamy
Ministry of Information, Communications and the Arts


 
Methodology
Back to top

Presentations, Q&A, quizzes, games, individual exercises and group work. Participants will find the workshop humorous, informative, interesting and practical. They will be encouraged to participate and share examples from their own experience. All participants will receive a comprehensive workbook packed with tips and advice.


 
Who Should Attend
Back to top

Department heads, managers, executives, secretaries, administrators, clerical officers, and any professionals who want to write better business correspondence.


 
For more information, please call Lynn at
68611000 or email us at learning@jobsdb.com.sg

 

 
    Singapore Jobs DB  
Copyright © 1998-, Jobs DB Inc. All rights reserved.