StarHub Job Guide - Communications Article & Media Career Guide

Challenges – This job throws challenges and trains me how to overcome difficult situations. In the process, I have learnt how to be assertive, responsive and creative.

Learning – I learn something new about my job everyday and this has allowed me to gain much knowledge and experience.

People – It is very important that you work with the right group of people. I am very fortunate that my superiors and colleagues whom I work with are supportive and they are always around to guide me when the need arises.

What are some highlights/achievements in your job?

StarHub recognises my efforts. I joined StarHub as a Sales Executive in August 2000. After which, I was promoted to Senior Sales Executive and then to Floor Manager in 2003. Subsequently, I got promoted to Shop Manager in July 2006.

Why is StarHub a great company to work at?

StarHub is a growing company and every single employee has equal opportunities to grow with it. I strongly feel that I will continue to grow as an individual and learn more during my course of work in StarHub.

What are your future career goals that you would like to achieve at StarHub?

My immediate career goal is to succeed in the new management role which I have just taken on.

Valerie Teo Siew Eng is a Customer Service Manager and she’s been with StarHub for 9 years.

Valerie, what is your job like?

My job is all about people. 80% of my time is spent communicating with people who include subordinates, superiors, interviewees as well as internal and external customers.

What do you enjoy about your job?

I enjoy interacting with different types of people and working with a group of dynamic colleagues in our call centre.

What are some highlights/achievements in your job?

I am actively involved in the recruitment process. Hence identifying and recruiting the right people to take on the customer service jobs and seeing them grow and develop during their stay with us is definitely one of the most fulfilling aspects of my job.

On top of that, StarHub provides opportunities for our staff to be cross-trained and it is my responsibility to set up alignment processes between the various Customer Service teams.

One of my most recent projects was to set up the outbound team that involved merging of agents from the Cable and Mobile teams. It was definitely challenging during the initial stage as I had to bring together two teams from different cultures and train them to work harmoniously and effectively as a team. Today, this team has developed into an independent cross-functional support team for Cable and Mobile products/services.

My portfolio also includes managing the Relationship Management team – a special task force that offers personalised and superior services to the VIP customers of StarHub. In 2007, the team has received commendations and office referrals from investors and directors for excellent services rendered.

Why is StarHub a great company to work at?

It has to be the dynamic environment, plus the great and creative people I get to work with. I develop a new interest at work everyday and perhaps this is the reason why I have been with StarHub for almost a decade.

What are your future career goals that you would like to achieve at StarHub?

I hope I can continue to groom and develop people to their fullest potential. At the same time, I want to create a more conducive working environment that encourages open communication and greater involvement among our staff in our daily operations. Most importantly, I hope to attract and retain people in StarHub.

To know more about StarHub

www.starhub.com.sg

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